Information Transformation Services

We are ISO Certified

Information Transformation Services is now certified ISO/IEC 27001:2013 for our IT and Business Outsourcing Services.

Information Transformation Services is an ISO 9001:2015 certified organization, and all our IT-enabled solutions and services in the BPO domain comply to it.

This certification stamps our commitment to consistently meet and excel client’s requirement by delivering high-quality products and services.

Additionally, It provides credibility to our management’s commitment and motivation to follow standard process approach for constant improvement and build quality management principles with a strong focus to customers.

As a technology services outsourcing company, we believe in keeping information assets secure under all circumstances and take stringent measure to ensure the same. ISMS certification justifies the belief entrusted on us by our clients pertaining to the security of their intellectual property, employee details, financial information, or any other information entrusted on us.

ISMS certification hallmarks the fact that the people, processes, and the IT systems in Flatworld Solutions conform to the standard risk management process prescribed by AIAO-BAR and follows a systematic approach to managing sensitive client information.

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WE ARE ISO CERTIFIED.
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COMPLIANCE WITH ISO/IEC 27001:2013 INFORMATION SECURITY MANAGEMENT SYSTEMS

Information Transformation Services is an ISO 9001:2015 certified organization, and all our IT-enabled solutions and services in the BPO and KPO domain comply to it.

This certification stamps our commitment to consistently meet and excel clients’ requirements by delivering high-quality products and services.

Additionally, it provides credibility to our management’s commitment and motivation to follow standard process approach for constant improvement and build quality management principles with a strong focus to customers.

Why Did We Opt for ISO Certification?

As an International BPO Company, we receive project from across the Globe. One of our regular challenges was to ensure optimum quality level. For example How could “good intentions” covert to “good quality”? How would our people and processes meet the increasingly stringent standards of the International outsourcing business?

With the passage of time, we have constantly delivered consistent quality that met exacting standards. Before the size of our operations started getting unwieldy, we decided to implement processes that would prevent any lapses in quality. An idea to formalize “Quality at Every Stage” was born a year ago: Every project, every document and every methodology was rigorously tested and reviewed across our operational services.

We found things that could be changed to ensure better quality control and scalability, thinks that could be done (or processed) differently to ensure speedier delivery, and areas where accountability could be improved. Thus, we went through an 8 month-long learning curve, refreshing for its focus on metrics, and satisfying, in a sense, for impregnating quality consciousness across the boards.

Across all our centers of operation, we increased quality consciousness and adherence in leaps and bounds. Every designer, operator, and engineer knows what to do, how to do it and when to do it. There are no assumptions, because everything is documented in pre-approved formats. These formats include dual-level screening, following which highly optimized workflow dynamics are passed on to operational centers. Every delivery is screened against a pre-agreed checklist to ensure adherence to quality targets right from square one.

Some of the objectives that were set out as part of our ISO quality drive, and form a part of our operational rules are

At this time, Information Transformation Services (ITS) has embraced these objectives at the heart of business. It is our endeavor to ensure that every file, every design, every report, and every call follows a process, a methodology, and a system that exudes Quality. This ensure better economics for you as a customer, for we offer you these quality improvement at no extra cost.

ITS’ ISO 9001:2015 certification affirms our commitment to continual improvement and our motivation to serve and further our customer’s interests, while spearheading quality consciousness across all our services. Additionally, we GDPR Compliant ISO/ IEC 27001:2013 Certified, which ensures that each and every information you entrust to us is secure and dealt with complete confidentiality.

4-Hour Escalation Resolution at management level

Client Access to error Reports on a per-project or monthly basis

99% Quality Attainment

99.5% System Uptime, including internet lines

3-Hours of specialized Training each month for every employee

99% Turnaround Time Achievement

Less than 4% attrition in Human Resources

Complete Security of employee detail, financial information, intellectual property, or any other third-party entrusted information

ISO Compliant risk management process